AI Voice Receptionist & Appointment Automation
An AI receptionist that handles enquiries, checks availability, and books appointments while connecting the conversation to real business systems.
An AI voice receptionist that collects caller information, understands appointment requests, handles date and time information, checks appointment availability, manages unavailable slots, books appointments, connects with Google Calendar, records booking information, and supports CRM logging. The backend process runs on workflow automation with webhooks.
The problem
Reception teams can spend significant time answering repetitive enquiries, collecting appointment information, checking availability, and coordinating bookings.
Architecture
Caller -> AI Receptionist -> n8n -> Availability -> Calendar -> Booking -> CRM / Logging
My contribution
Automation design and build
Tools used
- Vapi
- n8n
- Google Calendar
- Webhooks
- Supabase
What this shows
This project connects conversational AI with real business processes rather than treating an AI assistant as an isolated chatbot.
